As we strive to deliver the best customer service experience to our riders, PTG employs a 24 hour customer and driver support call center.
We’re available around the clock through our call line 0709-801-000 and through our live chat portal on PTG’s website: https://www.ptgtravels.com/
Day or night, there will always be a PTG customer service representative available to handle any questions or concerns that you have.
As the safest ride-hailing service in Kenya, we believe that through empowering our call center to handle any issues that arise, we can best serve our customers any time of the day.