• FAQS

What does PTG Stand For?

PTG Stands for Precise Transport Group

Who are PTG Travel ?

We're a digital car service providers in Kenya. Starting in 2009 as Pewin Cabs with four cars and the belief that taxis and vans in Kenya can be done better. We now have over 1000 cars in our fleet making us the largest Kenya owned Transport Company. We have branches in Mombasa, Eldoret and Kisumu and soon to be found in two East African countries. PTG Travel is part of the Pewin Group of Companies.

How do I make a booking?

You can make bookings using our user friendly App, on our website or simply give us a call on +254 709 801 000

Can I pre-book a car in advance?

We are more than happy to accept pre-booked journeys. Before confirming a booking you will always have the option to specify the pick-up time required.

I have a query, how do I contact PTG?

You can contact us through our email info@pewin.co.ke, through our website or our 24/7 call center +254 709 801 000

What do I do if I forget my activation sms ?

You can contact us through +254 709 801 000 and we will be happy to confirm this for you

How do I apply a promo to a booking ?

Promo codes can be redeemed when booking via the web or mobile app by selecting the promo section at the time of the booking

How will I know my car is on the way? ( Plate No, Model, ETC)

Shortly before the journey time, we will send you an SMS with the driver's details including the make and model of the car and the driver's contact number. You will then be able to track your driver through the app to see the driver's estimated time of arrival.

What should I do if my driver is late?

You can track your driver on our app or from the link in the SMS sent to you when your driver is on the way. If you haven't received this message and want an update on your booking you can call our call center on +254 709 801 000.

I've lost something in one of your cars. How do I get it back?

If you think you've lost an item in one of our vehicles call our call center ( +254 709 801 000 ) with a description of your items and contact details. A member of the team will be in touch to provide an update.

You can also contact the driver shortly after the booking to arrange to collect the item where possible.

What is your cancellation policy?

If your driver has been on way to you for less than 5 minutes when you cancel the booking, we won't charge you a cancellation fee. If your driver has been on the way to you for over 5 minutes when you cancel the booking, we will charge you a cancellation fee.

You can make bookings using our user friendly App, on our website or simply give us a call on +254 709 801 000