• TAXI HAILING
    ​SERVICE YOU
    ​CAN TRUST

    Learn More

How do you know that PTG has their customers' best interests at heart?

Because we have the most extensive driver training and compliance program amongst taxi providers in Kenya!

About Us

Our drivers are a true extension of the PTG brand with our goal being to handle our customers' needs in a safe, timely and professional manner. We were recently recognized as the safest digital ride hailing taxi company in Kenya by Safety Plus Consulting!

HOW DO WE ENSURE PTG DRIVERS TRANSPORT YOU SAFELY?

  • Administering a mandatory 2 day driver training on road safety and customer service 
  • Driver vetting process including criminal background checks

  • Performing regular inspections of our driver and their vehicles

  • Covid-19 safety protocol for drivers implemented and inspected regularly 

  • Time limitation for drivers to be logged-in to prevent driver fatigue
  • Our 24 hour call center handles customer complaints about drivers in real-time

Good customer service isn't done simply through email or to a voiceless chat function, it requires a person whose desire is to improve customer satisfaction. 

Learn More